Shipping & Returns
Orders taken in the morning are posted on the same day, except on Saturdays, Sundays and Bank holidays. For instrument orders requiring a setup, an extra delay of 48 hrs can apply.
Shipping cost is indicated when the order is taken, before confirmation.
The customer is responsible for checking that the parcel is not damaged at reception, and immediately reporting any damage to the carrier and to ourselves.
Deliveries within France mainland
For security reasons deliveries in France are made with La Poste tracked letters for small orders, or Collissimo for heavyer ones. Prices start at 2.10 EUR and are calculated by weight of each item. Shipping is free for orders over 149 EUR.
Deliveries to French overseas territories and departements DOM TOM
We ship to DOM-TOM, specify France DOM or France TOM as your country.
Deliveries outside France
We ship to the European Union via postal services. Please contact us for shipment to other countries. Shipments outside the EU of items containing Rosewood and other endangered species is subject to CITES regulation and will be treated on a case by case basis.
Orders can be returned within 14 days after reception. Customers should contact Justecordes to obtain return number and shipping instructions. We are not liable for the cost of shipping back the goods, unless we agree that the product is defective. Orders will be fully refunded if the goods are returned in an "as new" condition with original packaging. Customised products cannot be returned, for example instruments where the customer requested a pickup to be fitted or any other work which changes the nature of the original standard instrument.
The finish on new instruments is checked for any flaws, scratches, or other defects. Buffing and cleaning are performed as required, but for less costly instruments, cosmetic issues are determined by each specific company's production standards, and minor flaws may still be present. New instruments with more serious cosmetic issues are rejected and returned to the manufacturer.